Nihongo Know – FAQ
Learning-Focused FAQ
Q1: Am I learning Japanese correctly? How do I know if I’m on the right track?
A: It’s normal to wonder! Learning Japanese isn’t always a straight path. At Nihongo Know, we help you:
- Set realistic, personal goals
- Track weekly progress
- Adjust strategies to fit your needs
With guidance, you’ll always know your efforts are on track.
Q2: Can I learn Japanese alone with apps or AI tools?
A: Apps and AI are helpful—but they can’t replace real conversation and guidance. Language is like a muscle:
- Practice speaking from day one
- Receive personalized feedback
- Learn cultural context and nuance
Our classes combine conversation, coaching, and cultural insights for effective, lasting learning.
Q3: I feel stuck in my Japanese studies. What should I do?
A: Feeling stuck is normal! To get moving again:
- Set small, achievable goals
- Engage in real conversations or immersive exercises
- Focus on progress, not perfection
I guide students step by step, making learning fun, motivating, and effective.
Q4: How can I improve my pronunciation and understand Japanese nuance?
A: Pronunciation and nuance improve with practice, not memorization.
In class, you will:
- Speak from the very first lesson
- Receive real-time corrections
- Learn cultural context essential for sounding natural
Q5: Is it normal to make mistakes while learning?
A: Absolutely! Mistakes are your gateway to real progress.
- Each mistake is an opportunity to improve
- I guide corrections and celebrate milestones
- Students build confidence while learning practical communication skills
School-Focused FAQ
Q1: What levels of Japanese do you teach?
We offer beginner to advanced levels.
Each class is tailored to:
- Your goals and schedule
- Your learning style
- Your experience level
Q2: Who is Haruka, and what is her teaching style?
A: Haruka has 10+ years of teaching experience and a background in coaching and school psychology.
- Lessons are interactive and personalized
- Students practice speaking from day one
- Cultural context is woven into every lesson
Q3: How are the classes conducted?
A: Classes are offered online and in-person.
- Focus on speaking, listening, and cultural exercises
- Materials are customized for each student
Q4: What about scheduling and fees?
A: Flexible scheduling adapts to your lifestyle.
- Transparent pricing
- Guidance to choose the right plan for you
Q5: Is there a community for learners?
A: Yes! Students are encouraged to:
- Connect and practice together
- Build friendships
- Enjoy a supportive, motivating learning environment
Q6: How are lessons billed?
A: Lessons are billed monthly in advance.
Students receive an invoice for all scheduled lessons for the upcoming month, and payment must be completed before the first lesson of that month.
All fees are in Canadian Dollars (CAD).Yes! Students are encouraged to:
Q7: What payment methods are accepted?
A: Students in Canada
- E-transfer to: haruka@nihongoknow.com
Students outside Canada
- PayPal (CAD)
- A service fee will be added to cover the PayPal processing fees incurred.
Q8: Why do I need to pay monthly in advance?
A: Yes! Students are enYour lesson time is reserved exclusively for you each week.
Advance payment confirms and protects that reserved slot.couraged to:
Q9:What is the cancellation policy?
A:
One-on-One Lessons
You must give 30 days written notice by email to:
- cancel lessons
- change schedule
- resign from a lesson slot
If notice is shorter than 30 days, lessons will still be charged.
Group Lessons (Open Spot)
- 45 days notice to resign
- 30 days notice for schedule changes
Group Lessons (Fixed Course)
These are fixed programs, so:
- cancellations
- refunds
- schedule changes
are not permitted.
Q10:Can I reschedule a lesson?
A:
One-on-One Lessons
30+ days notice: guaranteed reschedule within the same week
Less than 30 days: rescheduling may be attempted but not guaranteed
Group Lessons
Rescheduling is usually not possible, because other students are involved.
Q11:What happens if I arrive late?
A:
If you arrive late:
the lesson will continue with the remaining time only
the lesson cannot be extended
If you do not notify me in advance, I will wait up to half of the scheduled lesson time.
Q12:What happens if I miss a lesson?
A: Missed lessons cannot be refunded or credited, because the lesson time has already been reserved.
Q13:Can I take a long break from lessons?
A: If a student is absent for:
- more than 3 consecutive weeks, or
- more than 30 total days
the regular lesson time slot may be released and made available to other students.
When you return, I will do my best to find a new time, but the original slot cannot be guaranteed.
Q14:What if the teacher cancels a lesson?
A: If I must cancel due to illness or professional commitments, I will:
Refund the lesson if neither option is possible.
Reschedule the lesson, or
Arrange a substitute teacher, or
Q16:What is the registration fee?
A: A $50 Registration and Annual Administration Fee is charged when enrolling.
This fee is non-refundable.
Q17:What happens if payment is late?
A: Lessons may be suspended until payment is received.
Outstanding balances may also require formal collection procedures if unresolved.
Q18:What law governs the agreement?
A: All agreements follow the laws of:
British Columbia, Canada